Workshop Content – Sales Power Boot Camp

What is the Power Sales Training Boot Camp all about  anyway? What’s in it for me?

Walk away with rock-solid techniques, creative tactics and an arsenal of ideas focused on increasing your sales results, growing your business and making more money $$

SALES POWER BOOT CAMP  WORKSHOP CONTENT 

Boot Camp #1 – March 6, 2012

UNDERSTANDING YOU & HOW YOU TEND TO SELL:  

• Working from your personal DiSC Behavioral Sales Profile
• Discovering your selling style – understanding how you tend to sell
• Learning to flex your style to meet your customers needs
• Understanding what motivates each style to buy from you
• The 12 categories of Time Management
• Filling the “gap” to achieve your goals 

Boot Camp #2 – March 20, 20112

PROSPECTING FOR NEW BUSINESS OPPORTUNITIES: 

• 7 Basic Selling Fundamentals
• First Impressions – Selling Yourself
• Who Is My Customer & Why?
• The 8 R’s of Prospecting
• Keeping Your Pipeline Full
• 212 Degrees – your extra degree (throughout Boot Camp)
• Power Action Words to gain results
• Networking For New Business – Where, How, When? 

Boot Camp #3 – April 10, 2012

DEFINING CUSTOMERS NEEDS & FILLING THEM 

• Listening Skills That Reveal Sales Opportunities
• What Does a “Qualified” Prospect Look Like For You?
• Asking Powerful Questions To Gain Powerful Information
• Pre-Qualifying Questions, Open & Closed-Ended Questions
• Grab Interest With Opening Statements
• Wrapping Your Questions Around Your Customers Needs

Boot Camp #4 – April 24, 2012

MAXIMIZING YOUR TIME & DAZZLING THE CUSTOMER 

• Stop Procrastinating – Eat The Frog
• Look Out Your Attitude Is Always Showing
• People Like To Buy From People They Like – Is it you?
• Achieving Success Through Positive Affirmations
• Dazzle Your Customers With Your Knowledge
• Practice The 3 P’s That Dazzle Customers
• Customer Proposals / Presentations That Sell 

Boot Camp #5 – May 8, 2012

SELLING VALUE VERSUS PRICE 

• Understanding the 10 Most Desired Benefits
• Selling Benefits That Motivate Your Customer To Buy
• Remember, Closing Begins With “Hello”
• It’s Not About Price, It’s About Value
• Your Value Proposition – Why YOU?
• Who Is Your Competition – Be Knowledgeable
• Dancing Circles Around The Competition 

Boot Camp #6 – May 22, 2012

OVERCOMING OBJECTIONS & CLOSING THE SALE

•  Overcoming Objections With LARC Technique
• Preventing Objections With Safe Sales
• Recognizing The Customer’s Buying Signals
• The Famous Price Objection – Overcome It
• Getting Comfortable With Closing
• Using The BIQ Close Like a Pro
• Following Up With All Customers – Lost & Sold
• Being The Ultimate Sales Professional

Boot Camp begins March 6th, 2012 – registration is limited to 12 participants – call (239) 481-8557.

Lee Knapp, President and founder of Knapp Consultants, is a business development consultant, motivational speaker, and training specialist. For the past 24 years, Lee has been using her successfully proven techniques as a basis for helping individuals and companies achieve personal and professional success.

YOUR INVESTMENT: $350 Per Month *Additional Materials: Sales Profile, and Boot Camp workbooks WORKSHOPS MEET TWICE A MONTH FOR 3 MONTHS 8:30 am – 11:30 am  Call for additional Boot Camp information (239) 481-8557 Visit us at www.LeeKnapp.com email: lee@leeknapp.comor sales development and training of a 21,000 person national/international sales organization. She developed this small team hands-on Boot Camp to help people increase their selling skills, confidence, and sales results.

Lee’s boot camp was more insightful than I could have ever imagined. Not only will it help in my professional life but in my personal life, as well. Her extensive knowledge and warm kind personality make it an experience that I will carry with me and continue to learn from. –  Toni – Crystal Clean

“Without your expertise, wisdom, and a dash of wit, I would not have been able to make the changes in myself nor my business that were needed. Only being in business a short period of time, I was at a stand still and loss of which direction to take. You and boot camp gave me that direction. Boot camp was the best thing I could have done! Thank you for everything and I salute you Colonel Knapp!!  - Barbara – Barbara Bell Design Group

Happy Valentine’s Day from Knapp Consultants!

On this day of friendship and love we want to stop everything just to let you know how much we appreciate your friendship. We love to be of service and we love to contribute good to those around us. Please let us know if there is anything we can do for you in the near future.

Thank you for allowing us to serve you over the years. We appreciate your preference and your friendship!

Wishing you a beautiful day filled with love, laughter and special moments – from Knapp Consultants!

                 

Lee Knapp

Knapp Consultants

Phone: 239-481-8557
www.LeeKnapp.com

Sales Power Boot Camp

We’re excited to announce the start-up of our new Motivational Sales Training Boot Camp sessions for 2012!

Walk away with rock-solid techniques, creative tactics and an arsenal of ideas focused on increasing your sales results, growing your business and making more money $$

Boot Camp begins March 6th, 2012 – registration is limited to 12 participants – call (239) 481-8557.

Lee Knapp, President and founder of Knapp Consultants, is a business development consultant, motivational speaker, and training specialist. For the past 24 years, Lee has been using her successfully proven techniques as a basis for helping individuals and companies achieve personal and professional success.

As one of the first female executives to benefit two Fortune 500 companies, she is known as a trailblazer. As a corporate executive vice president, she was responsible for sales development and training of a 21,000 person national/international sales organization. She developed this small team hands-on Boot Camp to help people increase their selling skills, confidence, and sales results.

YOU WILL LEARN HOW TO:

• Find new customers through powerful networking
• Ask the right questions and “set the stage”
• Move the sale forward with your action steps
• Sell value vs. price
• Position your product’s benefits to make the sale
• Overcome objections & close the sale
• Structure your presentations to win
• Create your 30 second commercial
• Develop centers of influence
• Adjust your attitude at the door
• Create positive first impressions
• Listen better and focus on customers

YOUR INVESTMENT: $350 Per Month *Additional Materials: Sales Profile, and Boot Camp workbooks WORKSHOPS MEET TWICE A MONTH FOR 3 MONTHS 8:30 am – 11:30 am  Call for additional Boot Camp information (239) 481-8557 Visit us at www.LeeKnapp.com email: lee@leeknapp.com

Training Workshop 1 - UNDERSTANDING YOU & HOW YOU TEND TO SELL *

(DiSC sales profile)

Training Workshop 2 - UNDERSTANDING MY PROSPECTS & WHERE TO FIND THEM

Training Workshop 3 - DEFINING CUSTOMERS NEEDS WITH GREAT QUESTIONS

Training Workshop 4 - LISTENING & PRESENTING WITH CONFIDENCE

Training Workshop 5 - SELLING VALUE VERSUS PRICE & WINNING

Training Workshop 6 - OVERCOMING OBJECTIONS AND CLOSING THE SALE

LEARN HOW TO:

• Increase your sales results & your customer base.
• Positively change your thinking, your habits, & your income.
• Gain dozens of sales tips and techniques to use today!
• Sky-rocket your self-confidence.
• Run circles around your competition
• Identify & understand your customers’ buying style
• Follow up after the sale

Lee’s boot camp was more insightful than I could have ever imagined. Not only will it help in my professional life but in my personal life, as well. Her extensive knowledge and warm kind personality make it an experience that I will carry with me and continue to learn from.

Toni – Crystal Clean

“Without your expertise, wisdom, and a dash of wit, I would not have been able to make the changes in myself nor my business that were needed. Only being in business a short period of time, I was at a stand still and loss of which direction to take. You and boot camp gave me that direction. Boot camp was the best thing I could have done! Thank you for everything and I salute you Colonel Knapp!!

Barbara – Barbara Bell Design Group

New Year requires a New Plan!

Are you really ready for the New Year? As 2012 arrives quickly we can close our eyes and almost hear it whisper to us “One, Two, Three… ready or not, here I come!” Just like in the days of our childhood hide and seek play, before we even had a chance to figure out what our next move was going to be, the countdown was over and it was time! Now is the perfect moment to stop and reflect on our accomplishments of the last year and consider where we want to go in the coming year.  You have the power to make those decisions.  It’s up to you to use it !

OK, let’s get started.  First, eliminate all distractions, sounds , whatever.  Sit quietly and ask yourself this question :  “What do I want to accomplish in 2012?” Having a clear definition of your goal is the first step in reaching it. If you don’t know where you are headed than you don’t know what direction to take.  Running a business can be frustrating, stressful, and confusing, at times.  Having goals that provide direction and motivation help us stay creative and enjoy what we are doing.

You know, they say “Time flies when you’re having fun” and I don’t know about you but I think it flies whether you’re having fun or not! It’s happening whether we are prepared or not and we certainly aren’t getting any younger!

Success isn’t something we stumble upon. It isn’t something that arrives at our doorstep by chance or accident. We don’t wake up one day and find that we’re successful. We reach success after a period of time in which we have defined, planned, programmed, worked, walked, sweat, struggled, analyzed, reworked, and believed we could actually reach it. It’s not easy but it isn’t impossible either. It takes clarity, determination and persistence but it can be yours!

In real life you get to define the direction of your business and you should. Do you want to grow or downsize? Should you move to a new location or work from home? Do you want to make more money? Do you want to take on a partner or hire a new employee? Do you want to add a new service or reduce your product line? All of these questions you need to ask and answer yourself and then define what your plan is for 2012. You can’t expect to walk into 2012 without goals and a game plan on how you will achieve them.

Part of what I do as a Business Coach is to sit down with you, as a client, and walk you through this process. I can help you understand where you are, where you want to be and what it’s going to take to get there. My years of experience give me the opportunity to see what you can’t see and then help you plan how to get there.  We can define what you would like, what you absolutely have to have and that middle ground that is a compromise between the two. We can create a realistic, attainable and sound plan for you to start your New Year knowing where you are going and how you’re going to achieve your success.

Sometimes people forget that they have to spend money in order to make money. Sometimes they forget that it’s much better to hire someone that can help them figure it out from a different perspective.  It’s easy to be so close to our business that we don’t see opportunities right under our nose.  Gaining another opinion and brainstorming with other professionals just makes good sense.  I do the same thing for my business.  I have learned that it can cost me more money to try and figure things out by myself instead of bringing in another professional to help share ideas and their expertise.

Knapp Consultants has been offering Business Consulting and  EMPLOYEE DEVELOPMENT TRAINING for over 23 years! You can contact me,  Lee Knapp to hear  how I can help you grow your business and further develop the skills of your employees. . (239) 481-8557 or visit www.LeeKnapp.com for more details!

Happy New Year from Knapp Consultants!

The start of a New Year offers us the opportunity to begin again with a new prospective and a fresh start. So many good things can come our way when we embrace the positive and walk in the direction of our goals. We hope this New Year brings good health, abundance and positive growth for you and yours!

Thank you for allowing us to serve you over the years. We appreciate your preference and your friendship!

Wishing you Prosperity, Joy and all good things for this New Year 2012 from Knapp Consultants!

                 

Happy Holidays from Knapp Consultants!

During this Holiday Season we send love, peace, joy and prosperity to you and yours! We hope your days are filled with happy times surrounded by loving family and good friends! We wish you a very Merry Christmas and a Happy New Year 2012!

Thank you for allowing us to serve you over the years. We appreciate your preference and your friendship!

Merry Christmas and Happy New Year from Knapp Consultants!

Are You Sure they are Happy?

Your most unhappy customers are your greatest source of learning. – Bill Gates

This time of the year is a busy time of the year for just about everyone! People are busy shopping, traveling, going out to do this or that… everyone needs or wants something new and if you’re selling, you’re in business! Over the years I’ve noticed that some people get so caught up in the business and craziness of this time of year that they forget to learn from the experience. Wisdom is all about acquiring knowledge over the years based on the individual experiences you’ve had. This is no different in the Customer Service part of your business – there is so much to learn!

Unhappy or disgruntled customers offer the perfect opportunity for you to learn, grow and become that much better for the next person walking in the door. Life is all about a matter of perspective and maybe you need to shift your perspectives when it comes to customer service. An unhappy customer isn’t just a pain in the neck or a “problem” for today. This valuable person could actually be teaching you something very important about your business. This experience isn’t ONLY about making them happy and getting them out of your way so you can get back to your TO DO list…. there is so much more here!

Think about the last week, month or quarter of your business. Now stop to think of the complaints you have had or the customers that have needed a little extra attention to make them happy. How many of them were experiencing the same issue? Did you REALLY make them happy or did you just do whatever was necessary to get them to stop complaining? Did you solve the problem long-term or just put a band-aid on the leak? Where they really impressed with your service when they walked out the door? Are they really coming back? What story will they tell their friends and family about you?

The next time you get an unhappy customer think about the greater picture and everything that is at stake. Look at that person as a opportunity to better yourself, your business and your performance. Take on the challenge and make sure they are truly happy when they leave your place of business or hang up that phone. Here are a few tips to consider when dealing with customer complaints.

MAKE SURE YOUR CUSTOMER IS SATISFIED.

• Let the customer know you appreciate them and want to help. 
• Be prepared to properly handle all customer concerns. 
• Learn how to communicate effectively with difficult situations. 
• Go the extra mile and make it look easy. 
• Always practice the principles of exceptional customer service.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. – Peter Drucker

Knapp Consultants has been offering Customer Service Training for over 23 years! Please contact Lee Knapp to find out how she can help you and your employees increase your sales and improve your customer satisfaction. (239) 481-8557 or visit www.LeeKnapp.com for more details!