This is the perfect time of the year for you to do a quick test and check on your customer service skills to see just how well you and your team is doing. Season is just around the corner and for most of us it can get very busy so we want to make sure that all of our t’s are crossed and our i’s are dotted and our priorities are in order. Having a great location or a great product or great marketing strategies just isn’t enough. Getting the customers in the door is only half the battle because keeping them coming back is just as important in order to maintain long-term steady sales growth.
I get calls to do sales training all the time and I love teaching people how to sell but time and time again I have to let my clients know that selling alone isn’t enough. Once the sale is made how are the clients being cared for? What is the follow-up like and how are complaints being handled?
NOW is the ideal time to ask yourself ARE YOU REALLY READY? Are you taking customer service serious in your business today and every day? Is your team on the same page? How committed are you to customer service in your business? Are you willing to go the extra mile to make someone happy? Is your customer always right?
These are very important questions that you might want to take a moment or two to meditate on and answer on your own. In this economy competition is coming back and it will be fierce! People are doing more than what they used to do because they have to in order to make ends meet. What are you doing to set yourself apart from everyone else selling your same product or offering the same service? Are you passionate about your customer service? Do you believe in your product? Are your employees passionate about your customer service?
These are the secrets to success in the business world of today. I have seen more people fail with a good product and a great idea because they didn’t put customer service on the top of their business list. In all of my years of experience I have learned that CONSISTENCY is KEY and employees need to be trained because they aren’t born knowing how to serve others with excellence. One of the best investments you can make in your business is Customer Service Training and it’s important to take action and be proactive in your company. If you don’t do this, who will?
At Knapp Consultants we have been dedicated to Customer Service training for years and we would love to teach you how to build generations of loyal and happy customers. We would love to teach you how to make your customer service work for you. Call Lee Knapp at 239-481-8557 today to schedule your FREE 1 hour phone consultation!