Category Archives: Customer Service

Starting your Day with P.M.A.

Posted on October 16, 2012 by Lee Knapp

Over the years we have come to understand that having a positive attitude helps us enjoy each day more and allows us to better cope with the daily grind of life. Optimism helps us avoid worry and of course negative … Continue reading →

Posted in Business Advice, Business Consulting, Business Growth, Business Stress, Business Success Tips, Consulting, Customer Service, Customer Service Tips, Customer Service Training, Customer Service Training Fort Myers, Employee Training, Inspirational, Knapp Consultants, Management, Motivational, Personal Development, Personal Growth, Positive, Sales Success, Sales Training, Self Help, Small Business | Leave a comment

Sales Power Boot Camp

Posted on July 27, 2012 by Lee Knapp

SALES POWER BOOT CAMP  You’re Invited to Join our Small Team Sales Training “BOOT CAMP” Beginning September, 2012 Limited to only 12 Participants Gain Rock-solid selling techniques, creative tactics and an arsenal of ideas focused on your specific sales success! … Continue reading →

Posted in Boot Camp, Business, Business Advice, Business Consulting, Business Goal Setting, Business Growth, Business Stress, Business Success Tips, Consulting, Customer Service, Customer Service Training, Customer Service Training Fort Myers, Customer Service Workshop, Employee Training, Knapp Consultants, Leadership Training, Lee Knapp, Management, Sales, Sales Tips, Sales Training, Small Business, Time Management Training | Leave a comment

Four Basic Needs You Should Know

Posted on March 28, 2012 by Lee Knapp

People skills are one of the most important tools you will ever need in the business world. So many times I see people failing even when they have all the opportunities for success sitting right before them. Understanding people and … Continue reading →

Posted in Business Advice, Business Success Tips, Consulting, Customer Service, Customer Service Tips, Customer Service Training, Customer Service Training Fort Myers, Customer Service Workshop, Management, Sales, Sales Tips, Sales Training | Leave a comment

Workshop Content – Sales Power Boot Camp

Posted on February 22, 2012 by Lee Knapp

What is the Power Sales Training Boot Camp all about  anyway? What’s in it for me? Walk away with rock-solid techniques, creative tactics and an arsenal of ideas focused on increasing your sales results, growing your business and making more money $$ … Continue reading →

Posted in Boot Camp, Business, Business Advice, Business Consulting, Business Growth, Business Stress, Business Success Tips, Consulting, Customer Service, Customer Service Tips, Customer Service Training, Customer Service Training Fort Myers, Customer Service Workshop, Employee Training, Leadership Training, Lee Knapp, Personal Development, Personal Growth, Sales, Sales Tips, Sales Training | Leave a comment

Sales Power Boot Camp

Posted on February 9, 2012 by Lee Knapp

We’re excited to announce the start-up of our new Motivational Sales Training Boot Camp sessions for 2012! Walk away with rock-solid techniques, creative tactics and an arsenal of ideas focused on increasing your sales results, growing your business and making … Continue reading →

Posted in Boot Camp, Business, Business Advice, Business Consulting, Business Goal Setting, Business Growth, Business Stress, Business Success Tips, Consulting, Customer Service, Customer Service Training, Customer Service Training Fort Myers, Customer Service Workshop, Employee Training, Knapp Consultants, Leadership Training, Lee Knapp, Management, Sales, Sales Tips, Sales Training, Small Business, Time Management Training | 2 Comments

Are You Sure they are Happy?

Posted on December 9, 2011 by Lee Knapp

Your most unhappy customers are your greatest source of learning. – Bill Gates This time of the year is a busy time of the year for just about everyone! People are busy shopping, traveling, going out to do this or that… … Continue reading →

Posted in Business, Business Advice, Business Consulting, Business Growth, Business Success Tips, Consulting, Customer Service, Customer Service Training, Customer Service Training Fort Myers, Customer Service Workshop, Employee Training, Management, Sales, Sales Tips, Sales Training | Leave a comment

Are You Meeting Your Customers Needs?

Posted on November 28, 2011 by Lee Knapp

The goal as a company is to have customer service that is not just the best but legendary. – Sam Walton, Founder of Wal-Mart We’ve received some great feedback on our Customer Service blogs that we’ve been putting out lately … Continue reading →

Posted in Business, Business Advice, Business Consulting, Business Growth, Business Success Tips, Consulting, Customer Service, Customer Service Training, Customer Service Workshop, Employee Training, Management, Motivational, Sales, Sales Tips, Sales Training, Small Business | Leave a comment

Monkey See – Monkey Do!

Posted on November 17, 2011 by Lee Knapp

Leadership is based on a spiritual quality; the power to inspire, the power to inspire others to follow.  ~Vince Lombardi So we’ve been on a roll lately blogging about Customer Service and today is no different! We’ve been sharing with you … Continue reading →

Posted in Business Advice, Business Consulting, Business Growth, Business Success Tips, Consulting, Customer Service, Customer Service Training, Customer Service Workshop, Leadership Training, Management, Sales Tips, Sales Training | Leave a comment

Do you know what your Customer needs?

Posted on October 27, 2011 by Lee Knapp

YOU CAN’T PLEASE YOUR CUSTOMERS UNLESS YOU KNOW THEM! Customer Service is a big part of every business and unfortunately it’s one that often gets forgotten. Every year business owners spend hundreds and thousands of dollars in advertising, marketing, getting … Continue reading →

Posted in Business, Business Advice, Business Consulting, Business Growth, Business Success Tips, Consulting, Customer Service, Customer Service Training, Customer Service Workshop, Management, Sales, Sales Tips, Sales Training, Small Business | 1 Comment

Have you checked your Attitude Lately?

Posted on October 17, 2011 by Lee Knapp

A Positive Attitude is a MUST HAVE in Customer Service As we transition into the busiest season of the year for Southwest Florida, I’d like to focus a little more on Customer Service. My goal is to help you make … Continue reading →

Posted in Business, Business Advice, Business Consulting, Business Growth, Business Success Tips, Consulting, Customer Service, Customer Service Training, Customer Service Workshop, Employee Training, Management, Motivational, Positive, Sales, Sales Tips, Sales Training, Small Business | 2 Comments